Privacy Policy
Odel Universal LLC
Effective Date: 12/13/2025
1. Introduction
Odel Universal LLC (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, submit rental applications, complete booking forms, communicate with us, or use our vehicle rental services.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect the following personal information:
Full legal name
Date of birth
Phone number
Email address
Residential address
Driver’s license information
Insurance information
Payment information (processed securely by authorized third-party payment providers)
B. Vehicle & Usage Data
Rental dates and duration
Mileage and driving behavior data
GPS location data (if vehicle is equipped)
Accident, incident, or damage reports
C. Verification Data
Identity verification information
Driver’s license status verification
Background checks where permitted by law
3. How We Use Your Information
We use your information to:
Verify eligibility to rent vehicles
Process rental reservations and payments
Communicate regarding rental status and account activity
Provide customer support
Monitor vehicle safety and compliance
Prevent fraud, misuse, or unauthorized activity
Comply with legal and regulatory requirements
Improve our website, services, and customer experience
We only use personal information for legitimate business purposes related to our rental services.
4. SMS Communications & Consent
When you provide your phone number through our website forms, you may choose to receive text messages from Odel Universal LLC. SMS consent is collected through separate, optional checkboxes and is not a condition of purchase.
Types of Messages
Service (Non-Marketing) Messages
If you provide consent, we may send non-marketing messages related to:
Rental confirmations
Booking updates
Document requests
Payment reminders
Pickup and drop-off details
Rescheduling notifications
Account-related communications
Customer support responses
Message frequency may vary.
Marketing & Promotional Messages (Optional)
If you separately opt in to marketing communications, we may send:
Special offers
Seasonal discounts
Loyalty rewards
Referral promotions
Limited-time rental deals
Service updates
Message frequency may vary.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any message.
Help
Reply HELP for assistance.
Message & Data Rates
Message and data rates may apply based on your wireless carrier plan.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as payment processing, insurance verification, vehicle tracking, and customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Information Sharing
We do not sell, rent, trade, or transfer personal information to third parties for their independent marketing purposes.
We may share personal information only as necessary to operate our business and provide rental services, including with:
Payment processors
Insurance providers
Vehicle tracking and telematics providers
Identity verification providers
Technology and hosting providers
Communication service providers
Analytics providers
Legal authorities when required by law
All service providers are contractually required to safeguard personal information and may only use it to perform services on our behalf.
We do not authorize third parties to use your information for their own advertising or marketing.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Cookies & Tracking Technologies
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to:
Improve website functionality
Analyze traffic and usage patterns
Enhance user experience
Measure marketing effectiveness
These technologies may collect information such as IP address, browser type, device information, and pages visited.
You may adjust your browser settings to disable cookies; however, some features of the website may not function properly if cookies are disabled.
8. Data Retention
We retain personal information only for as long as necessary to fulfill business, contractual, and legal obligations. When information is no longer required, it is securely deleted or anonymized.
9. Your Rights
Subject to applicable laws, you may request:
Access to your personal information
Correction of inaccurate information
Deletion of your personal information
Requests may be submitted using the contact information below.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of any updates.
11. Contact Us
Odel Universal LLC
Email: [email protected]
Phone: (443) 278-2731
Website: https://odeluniversal.com
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© 2025 Odel Universal LLC DBA Odel Rides Car Rental